Portfolio of Michael Stewart

Bachelors Of Science In Information Science

Shipping and Receiving Clerk

University of Arkansas at Little Rock - www.ualr.edu
2801 S. University Little Rock, AR 72204

May 2018 - October 2018

• Examine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy.
• Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or recordkeeping purposes.
• Prepare documents, such as work orders, Purchase Orders, or shipping orders, to route materials.
• Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
• Contact carrier representatives to decide or to issue instructions for shipping and delivery of materials.
• Deliver or route materials to departments using hand truck, conveyor, club cart, or truck.
• Requisition and store shipping materials and supplies to maintain inventory of stock.

Customer Service Clerk

Murphy's USA - www.murphyusa.com
23800 Chenal Pkwy Little Rock, AR 72223

April 2017 - September 2017

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.li>
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Greet customers entering establishments.
• Answer customers' questions and provide information on procedures or policies.
• Sell tickets and other items to customers.
• Process merchandise returns and exchanges.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Stock shelves, and mark prices on shelves and items.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Sort, count, and wrap currency and coins.

USPS Sales Svcs/Distribution Assoc

United States Postal Service - www.usps.com
600 E CAPITOL AVE Little Rock, AR 72202

November 2014 - February 2016

• Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
• Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
• Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
• Obtain signatures from recipients of registered or special delivery mail.
• Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
• Transport mail from one work station to another.
• Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
• Keep money drawers in order, and record and balance daily transactions.
• Rent post office boxes to customers.
• Provide customers with assistance in filing claims for mail theft or lost or damaged mail.
• Cash money orders.

Supervisor/Computer Network Technician

United States Navy - www.navy.mil/
Various Locations

May 2009 - March 2013

• Back up network data.
• Configure security settings or access permissions for groups or individuals.
• Identify the causes of networking problems, using diagnostic testing software and equipment.
• Document network support activities.
• Troubleshoot network or connectivity problems for users or user groups.
• Evaluate local area network (LAN) performance data to ensure sufficient availability to identify network problems or for disaster recovery purposes.
• Perform routine maintenance or standard repairs to networking components or equipment.
• Install new hardware or software systems or components, ensuring integration with existing network systems.
• Test computer software or hardware, using standard diagnostic testing equipment and procedures.
• Install or repair network cables, including fiber optic cables.
• Create or update technical documentation for network installations or changes to existing installations.
• Train users in procedures related to network applications software or related systems.
• Test repaired items to ensure proper operation.
• Document help desk requests and resolutions.